I personally believe that this company's sole purpose is to torture it's customers, make them suffer and get pleasure out of it. If you manage to have an issue resolved in less than a month, you should consider yourself extremely lucky.
They will hold your package indefinitely without a reason, they will not reply to your emails, their chat support is useless, they are the most incompetent company that exists on this planet.
Unless you like to be tortured and humiliated, avoid this company as you will lose money, items, and personal health!! Avoid Viabox and go find another company to dealt with.
Product or Service Mentioned: Viabox Mail Forwarding Service.
Reason of review: Poor customer service.