Viabox - You guys have horrible customer service

I keep calling and cant get no one to talk to Im gonna report you guys to the police if I dont speak to someone today about my other
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ID
#1909171 Review #1909171 is a subjective opinion of poster.
Service
Viabox Shipping Service
Pros
  • No one to talk too
Loss
$159
Preferred solution
Let the company propose a solution

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Verified Reviewer

Viabox - Legal action will be taken.

1.0
Details
Update by user Feb 11

Anyone who wants to contribute get in touch with me. Will ease the discovery process.

Original review posted by user Feb 11
This company behaves in a manner that they can get away with anything since all of their clients are based abroad and act as if they are invincible. From ridiculous shipping rates to downright childish customer support. As they still continue to behave in this manner, they would be surprised to find out that one of their clients is a lawyer. I will not allow them to cheat, steal and provide incredibly vague TOS simply because their customers are abroad I will keep you posted on the legal proceedings as I conclude on the discovery process
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ID
#1789673 Review #1789673 is a subjective opinion of poster.
Service
Viabox Shipping Service
Preferred solution
Department of Justice

Resolved: Viabox, pure and simple robbery

2.0
Details
Update by user Sep 11, 2019

I walked away and told hundreds of users to spend their money elsewhere... I was told by Support that it wasn't about 'Trust' but it is, I trusted them to be the hype they espouse, now I and perhaps many who read this review won't use them or trust them... perfect resolution.

Original review posted by user Sep 11, 2019
Thought Viabox would offer a much less expensive rate after consolidation to send to Thailand. I was wrong, VERY WRONG! Viabox's cheapest consolidated shipping rate was 8, YES EIGHT times that of Amazon. Simply ridiculous! In fact their return fee for the items to Amazon in the US was 3, yes 3 times the price it cost to ship from Amazon to Thailand. Do not use this service, it offers no financial benefit whatsoever. Angry and frustrated, Repurchased the goods and had them sent direct from Amazon... So simple and cost effective. DON'T DO VIABOX, please.
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1 comment
Brittany W
#1824198

Will DEFINITELY never use ever again, and will ensure that everyone I know hears of your story and recommendation! Thanks for the warning!

Resolved
ID
#1650623 Review #1650623 is a subjective opinion of poster.
Service
Viabox Shipping Service
Pros
  • Looks like a good idea
Cons
  • Unexpected pricing
  • Viabox
  • Not even logical costs
Reason of review
Pricing issue
Loss
$50
Preferred solution
Cancelling everything, don't care, I'm walking away

Viabox - Worst Service Ever, We paid over 6 moths ago and our items have still yet to be released

1.0
Details
In 2018, we had items shipped to Viabox, we still do not have them (over 6 months ago), we paid for everything, they said we did not pay, submitted the proof of payment as it was a wire transfer. Now no one will respond other than 4 months of our accounting department is looking into it. Really? It takes weeks for anyone to respond, there is no one to call and nothing has been pushed up to a manager as of yet. I reached out to the BBB and Viabox never responded to them either. Absolutely the worst company I have ever had to interact with in my entire life.
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ID
#1556013 Review #1556013 is a subjective opinion of poster.
Service
Viabox Shipping Service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered

Viabox - My package delivery

Amazon tried to deliver my packages but was unable to
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ID
#1436551 Review #1436551 is a subjective opinion of poster.
Location
Carson, California
Service
Viabox Shipping Service
1.0
Details
I ordered $642 worth of merchandise from Amazon US in January and paid for Viabox to ship it to Rio De Janeiro where I was working at the time. The package didn't ship on time so I changed my flights to give it another week and still no cigar. I moved back to Australia...
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ID
#1394664 Review #1394664 is a subjective opinion of poster.
Location
Carson, California
Service
Viabox Shipping Service
Cons
  • Slow responses from customer service
  • Communication
  • Being screwed for 8 months
Reason of review
Problem with delivery
Loss
$434
Preferred solution
Full refund
1.0
Details
Viabox - Scam company, DON'T USE!
SCAM ALERT!!!!! I've ordered 3 thongs for my girlfriend and 1 pair of boots which have a total value of 77$ and they weight like not over 1 kilogram. They are now asking me to pay 165$ to send it to my forwarding address. I asked them to change it and send it to...
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ID
#1282268 Review #1282268 is a subjective opinion of poster.
Service
Viabox Shipping Service
Cons
  • High pricing
  • Slow responses from customer service
  • Communication
Reason of review
Poor customer service
Loss
$77
Preferred solution
SEND TO OTHER US ADDRESS
3.5
Details
ViaBox wants to charge me $55 to have them returned. I thought it was a mistake and contacted them again but it turned out to be true and that's an absurd since USPS rates website show around $13 (maybe less) for this service. Unfortunately neither USPS nor any other...
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ID
#994284 Review #994284 is a subjective opinion of poster.
Service
Viabox Shipping Service
Pros
  • Repacking for free
  • Pics of content for free
  • No fees
Cons
  • High pricing
  • Bad customer service
  • Paying double the estimate
Reason of review
Pricing issue
Loss
$40
Preferred solution
Price reduction
Viabox - Business closed?
I entered in contact with viabox on the same support ticket. Then another support person wrote me that the warehouse in Elkhart has been closed down for over a year now ... Today the USPS tracking information for the first reshipped item to Portland shows this:...
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1 comment
Anonymous
#1254387

Your item is there - you need to sign a USPS Document in the FAQ. It did the same to me, but they didn't tell me that it had arrived.

When you sign the document and return it, your item will be 'delivered' to them.

ID
#969629 Review #969629 is a subjective opinion of poster.
Service
Viabox Shipping Service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered

Viabox Reviews

  1. 28 reviews
  2. 9 reviews
  3. 3 reviews
  4. 1 review
  5. 0 reviews
Viabox reviews
1.0
Details
Well, I decided to try viabox after using a different freight forwarder for many years, huge mistake. The cost to ship 7 pounds to Australia will cost me $350. That is more than what my items are worth. I am now struggling to get them to ship the box to family in the...
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ID
#965762 Review #965762 is a subjective opinion of poster.
Service
Viabox Shipping Service
Cons
  • Not able to change address myself
  • Unexpected pricing
Reason of review
Won't change my forwarding address
Loss
$200
Preferred solution
Deliver product or service ordered
2.4
Details
Viabox - Wrong package
They've been delivered on the 6th of May at Viabox and I've been advised of that. I was expecting another parcel from Pelikan Parts, A bumper reflector for my car. This parcel arrived one week later. When advised of the reception of the second parcel at Viabox, I...
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1 comment
Dalynn
#1169828

I want to post an update on my experience with Viabox.

I during all these 17 last days I chatted regularly 1 to 2 times per days with customer support I had to talk to people that really tried hard to help (Grace or Abe....) and other that didn't give a thing (Emil...).

Anyway they finally found the "lost" package and sent it to me yesterday.

As I was telling them that I had a very unpleasant first experience with Viabox and that as a minimum compensation they should offer a free shipping of this item, they offered a 30$ refund if ....

I remove my negative comment on this site and another one!!!

Needless to say that I refused such a bribe and now I am more motivated than never to share my experience with the maximum persons...

ID
#859657 Review #859657 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Viabox Shipping Service
Pros
  • Repacking for free
Cons
  • Communication
Reason of review
Poor customer service
Loss
$211
Preferred solution
Full refund
1.4
Details
I requested my several deliveries to Viabox to be combined and mailed to me in Germany to reduce the shipment cost. The company did send a box that was in the size of 40cm X 15cm x 20cm with all my items, but charged me as if all my items were shipped separately. ...
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ID
#856427 Review #856427 is a subjective opinion of poster.
Location
Bielefeld, North Rhine-Westphalia
Service
Viabox Shipping Service
Cons
  • Not even logical costs
  • Communication
Reason of review
Problems with payment

Viabox - SCAM!!!

Viabox, Viaddress out of Indiana and Simple Shipments in Delaware are all the same company and are a fraud. According to the business license departments in each of the county their offices or warehouses in they do not have a business license. In fact we contacted Brandy Wine Real estate in Delaware who own the Wilmington building listed by Simple Shipments as their office. Brandy Wine confirms they have never leased space from them in that building. Unfortunately its not just users who get scammed. Its also work from home employees to. Theives we never got paid the $3800 dollars
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1 comment
Anonymous
#994607

It looks like you got scammed by a PHISHING website called http://www.simpleshipments.com that's clearly impersonating https://www.viabox.com

Viabox is located and registered in the state of Indiana, while the scam phishing site of SimpleShipments.com is located in Delaware.

ID
#648802 Review #648802 is a subjective opinion of poster.
Location
Manassas, Virginia
Service
Viabox Shipping Service
Reason of review
Scam
Loss
$3800
Preferred solution
shut them down report to Federal fraud department

Its been 7 days, no dispatch of shipment by Viabox.com

I got two shipments with these guys over the past 10 days, payment for shipping charges have been paid in full too, no response to support, they overcharge for all shipments and their calculator tool is *** I've seen other people get burnt too, they've even got some users creating videos on why not to use viabox.com, please void at any and all costs . Problem is we can't do anything much since we're out of the US, and they have 2000$ worth of our products with them at this point which is a lot for an average salary man Please avoid using their service, they previously were known as Viaaddress and they have 40000 Facebook likes which are all Fake/Bought likes so don't fall for that either
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ID
#512563 Review #512563 is a subjective opinion of poster.
Location
Southampton, England
Service
Viabox Shipping Service
Loss
$2000