In the last 2 weeks, I have had 3 packages that we're not delivered to Viabox. FedEx is telling me that Viabox refused delivery and Viabox is telling me that they do not refuse delivery and to ship with a different carrier.
The vendor only ships with FedEx, so this is not a solution.
I am ready to use a different mail forwarding service. This is a shame because I have been using Viabox for a couple of years now and have shipped many parcels and never had any issues. One month ago, I recommended Viabox to a friend and he had the same issue with refused delivery.
His package has gone missing while being returned to the shipper. I feel responsible and am wishing that I didn't recommend Viabox to him.
Reason of review: Problem with delivery.
Monetary Loss: $400.
Preferred solution: Let the company propose a solution.