Viabox - Worst costumer service in the world!!!

I personally believe that this company's sole purpose is to torture it's customers, make them suffer and get pleasure out of it. If you manage to have an issue resolved in less than a month, you should consider yourself extremely lucky. They will hold your package indefinitely without a reason, they will not reply to your emails, their chat support is useless, they are the most incompetent company that exists on this planet. Unless you like to be tortured and humiliated, avoid this company as you will lose money, items, and personal health!! Avoid Viabox and go find another company to dealt with.
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ID
#1015396 Review #1015396 is a subjective opinion of poster.
Service
Viabox Mail Forwarding Service
Reason of review
Poor customer service

Viabox - Appalling service - delivery to Canada December 2016

1.1
Details
I ordered 2 tablets for my children for delivery before Christmas. The items were delivered to the VIAbox warehouse on 15th December. I had to chase up with a couple of emails before they acknowledged that they had received these. Viabox then 'sat on the items' till 19th December before they dispatched. Looking at the tracking status, the packages then left Los Angeles on 22nd december and they are currently showing a delivery date to Canada of 28th December!!! That's 2 weeks after the items were delivered to the VIAbox warehouse in Oregon. That's completely unacceptable. The expectation they gave on their website for the courier service I chose was 4-5 business days fro the date they received in their warehouse. That should have meant delivery to my home address on 22nd December at the latest, NOT 28th December. To to make matters even worse, these are childrens Christmas presents which will not be received in time and I have been charged 90 US dollars for a shoddy courier service! I sent Viabox several emails and I found their responses very slow and they did not address the issues that I raised in my emails. Summary: Do not use them if you need your deliveries quickly. Also be aware that you will pay through the nose for courier charges and yet you will receive a slow service.
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ID
#978671 Review #978671 is a subjective opinion of poster.
Service
Viabox Mail Forwarding Service
Cons
  • Bad customer service
  • Unexpected pricing
Reason of review
Bad quality
1.0
Details
Viabox customer service is really that bad. Needed to complete the form 1583 allowing USPS to deliver to viabox on your behalf. Contacted the customer service by opening a ticket. The customer rep told me that USPS will keep my package at local post office during the...
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1 comment
Anonymous
#1593991

I AGREE 100% .... THIS COMPANY IS VERY BAD SERVICE AND THIEF....

ID
#965216 Review #965216 is a subjective opinion of poster.
Service
Viabox Mail Forwarding Service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
1.7
Details
I registered for viabox & was given a suite number; I bought some sports shirts & socks & had them shipped to that suite; a day or two later, when I logged on, there was no US address in my dashboard anymore. I thought that was weird & re-entered the info; but it gave...
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ID
#841085 Review #841085 is a subjective opinion of poster.
Location
Brisbane, Queensland
Service
Viabox Mail Forwarding Service
Cons
  • High pricing
  • Communication
  • Slow shipping
Reason of review
Order processing issue

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