They will hold your package indefinitely without a reason, they will not reply to your emails, their chat support is useless, they are the most incompetent company that exists on this planet. Unless you like to be tortured and humiliated, avoid this company as you will lose money, items, and personal health!! Avoid Viabox...
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ID
#1015396 Review #1015396 is a subjective opinion of poster.
Service
Viabox Mail Forwarding Service
Reason of review
Poor customer service
1.1
Details
The items were delivered to the VIAbox warehouse on 15th December. I had to chase up with a couple of emails before they acknowledged that they had received these. Viabox then 'sat on the items' till 19th December before they dispatched. Looking at the tracking...
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ID
#978671 Review #978671 is a subjective opinion of poster.
Service
Viabox Mail Forwarding Service
Cons
  • Unexpected pricing
  • Bad customer service
Reason of review
Bad quality
1.0
Details
Viabox customer service is really that bad. Needed to complete the form 1583 allowing USPS to deliver to viabox on your behalf. Contacted the customer service by opening a ticket. The customer rep told me that USPS will keep my package at local post office during the...
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1 comment
Anonymous
#1593991

I AGREE 100% .... THIS COMPANY IS VERY BAD SERVICE AND THIEF....

ID
#965216 Review #965216 is a subjective opinion of poster.
Service
Viabox Mail Forwarding Service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
1.7
Details
I registered for viabox & was given a suite number; I bought some sports shirts & socks & had them shipped to that suite; a day or two later, when I logged on, there was no US address in my dashboard anymore. I thought that was weird & re-entered the info; but it gave...
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ID
#841085 Review #841085 is a subjective opinion of poster.
Location
Brisbane, Queensland
Service
Viabox Mail Forwarding Service
Cons
  • Communication
  • Low availability
  • Slow shipping
Reason of review
Order processing issue

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