Viabox had to pay FAA $70,000 fine, lowest BBB rating (F), failure to refund lost item costs, vague responses, blame shifting
Be very careful of viabox. They will not always provide you with receipts showing your purchase, only in their webpage can you see your item's details.
If you check bbb.org, which is an established consumer protection agency, viabox or Viaddress has a F rating. F being the lowest from A to F.
"BBB file experience shows a pattern of complaints alleging that the firm did not deliver the packages as agreed"
This is also what ive experienced, in that they lost a costly item, but refuse to provide a refund in a reasonable time.
"$70,020 civil penalty against Viabox of Elkhart, Ind. The FAA alleges that on July 19, 2014, Viabox offered two containers containing flammable aerosol automotive products to FedEx for shipment by air to Montreal, Canada. FedEx employees discovered the aerosol cans and notified the FAA."
"Viabox did not respond to the FAA’s notice of proposed civil penalty within the required 30 days. The FAA has issued a final notice to Viabox. In response to the final notice, Viabox may pay the amount proposed, pay an agreed-upon amount, or request a hearing."
Again, lack of prompt and proper response to serious matters and lax business standards and employees. Be prepared to spend months settling an issue with them. Also be prepared to handle vague responses and blame shifting. Be suspect of those 5 star reviews, when the FACTS show otherwise.
Cost of delivery ranges from half cost of all your items, to the full cost. For 1-2 day deliveries, might even exceed that.
Reason of review: Poor customer service.
Monetary Loss: $329.
Preferred solution: Full refund.
Viabox Cons: Customer service, Value for money, Communication.
Location: Kuching, Sarawak