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Viabox - Never received a confirmation email

2.0
Details
For a blanket I ordered I need a confirmation number
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ID
#1785294 Review #1785294 is a subjective opinion of poster.
Service
Viabox Delivery Service
Pros
  • Site
Loss
$65
Preferred solution
Full refund

Resolved: Viabox - Very bad company and customer service . stealing my items

1.5
Details
Update by user Nov 04, 2018

they called me and asked for invoices and signed papers , and they proceed the shipment. thank you

Original review posted by user Oct 05, 2018
they won't to ship my packages and wasting time.There is no phone number and no way to communicate except through live talk which is actually a misnoma as there is generally nobody there. 20 minutes between written responses is not unusual. 3 days is the avagage response time for emails. They refused to ship one item which they said can not ship to the provided address ( and its the same address which they shipped 6 shipments before ) every 2/3 day's they reply and ask for new thing like ID's after that USPS form .. or they can not ship to the provided address ( the same address which shipped already before ) and now they are saying they see package in my account has another name ( not my name ) and this not correct and wrong after i asked what name on package ? they don't reply
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Resolved
ID
#1374137 Review #1374137 is a subjective opinion of poster.
Location
Alexandria, Al Iskandariyah
Service
Viabox Delivery Service
Cons
  • Delays in shipping
Reason of review
Problem with delivery
Loss
$1435
Preferred solution
Deliver product or service ordered

Resolved: Viabox - They stole my phone

1.2
Details
Update by user Jul 27, 2018

I got it after two months delay.

Update by user Jun 28, 2018

Well they just banned me in livechat now and stole the phone finally.

Original review posted by user Jun 27, 2018
They stole my Google Pixel 2 XL. It should get to Germany but they shipped it to Singapore and the support always just say: "Wait for our managers to contact you" I have waited 2 weeks and still no email from the "managers". The support is more than worse sorry but they play video games I think instead of doing the job they get paid for. Also the prices are way too high for that quality of support. Dont use viabox they are scammers and just overpriced. So they take your money first and after that they take your package (product) too. I paid 80€ for shipping. But before I did send it to viabox the site said it will be 18€ well nice scam.
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Resolved
ID
#1289743 Review #1289743 is a subjective opinion of poster.
Service
Viabox Delivery Service
Pros
  • Site
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Full refund
1.0
Details
shipment tracking from ebay showed my item was delivered to their address but viabox claimed they never received it. how am i supposed to contest that? usps shows it was accepted! but viabox insists its not in their warehouse. i demanded refund but they simply said...
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ID
#1240258 Review #1240258 is a subjective opinion of poster.
Service
Viabox Delivery Service
Reason of review
Order processing issue

Viabox - Poor Service and Poor performance

1.0
Details
I went with ViaBox because I need to send a larger than normal package from the USA to Australia, and the delivery times of 5 to 8 days was justwhat I needed. I then went ahead and purchased the item in the USA and had it shipped to the Portland Suite. I was notified as soon as the Package arrived, and paid the requested Shipping costs the same day. That is where everything started to fall apart. The status of the item did not change for over a week a concern was starting, So I emailed support and got told they would investigate with the store manager. I heard nothing. Continued to email to find out what was happening with my package, and I then started to get told all sorts of reasons, none of which made sense. Eventually I got an email saying my package was on the way, this was 5 weeks after I had paid the shipping costs. The customer service is poor, and the whole experience was poor, I would not recommend anybody to use this service. STAY AWAY THIS COMPANY FOR FREIGHT FORWARDING TO AUSTRALIA. !!!!!!! If I had not received my package I would have definitely thought this was a scam. I will never do business again with this business.
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ID
#1228181 Review #1228181 is a subjective opinion of poster.
Service
Viabox Delivery Service
Cons
  • Slow responses from customer service
  • Unresponsive to compliants
  • Delays in shipping
Reason of review
Order processing issue
THERE USE TO BE A LIVE CHAT SECTION BUT I ASKED IF VIABOX IS A FRAUD THAT BOX DO NOT POP UP ANYMORE SO I CANNOT CHAT LIVE. THEY EVEN WANTED ME PAY TWICE WHEN READY GET THE MONEY I CHECKING MY DEBIT CARD STATUS THE MONEY WAS APPROVE IMMEDIATLY NORMLLAY IT WOULD SAY...
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1 comment
Anonymous
#1341305

Same for Australia.

ID
#1035614 Review #1035614 is a subjective opinion of poster.
Service
Viabox Delivery Service
Cons
  • Theft of my shipment and lies from both viabox and aramex
  • No like
  • Communication
Reason of review
Return, Exchange or Cancellation Policy

Viabox - Overcharged for shipment

Had two items from the same company shipped to Viabox. Paid to have both items shipped together to the UK. Was told by Viabox I had only paid to ship one item so paid again to ship the second one. Received a call from UK customs telling me that the shipping details for the first package started that two items should have been shipped together and I was now liable to pay a customs charge. To cut to the chase Viabox lied about the shipping charges. Have tried emailing to complain but they have gone from making frankly ridiculous excuses to now ignoring the emails. Avoid this company as they are dishonest to the core.
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ID
#905770 Review #905770 is a subjective opinion of poster.
Location
London, England
Service
Viabox Delivery Service
Reason of review
Pricing issue
1.0
Details
Viabox takes your money, provides no proof of shipment, keeps your shipment, and refuses refund. Aramex is just another name for the Viabox scam. I am happy to provide proof of their ***. DO NOT USE THEM. I WANT MY MONEY BACK. In April 2016, I had a box of books...
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1 comment
Anonymous
#1275334

Aramex en España es MRW. Yo he recibido paquetes así...

ID
#867457 Review #867457 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Viabox Delivery Service
Cons
  • Theft of my shipment and lies from both viabox and aramex
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Full refund
1.4
Details
Viabox was all free and I was so amazed how well everything works. I ordered a few goods. Unfortunately I had to return part of my orders due to high weight of content... and the result? Unless you get lucky and get prepaid labels VIiabox will charge you for every ***...
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ID
#852130 Review #852130 is a subjective opinion of poster.
Location
Prague, Prague
Service
Viabox Delivery Service
Pros
  • Repacking for free
  • Pics of content for free
  • No fees
Cons
  • Slow responses from customer service
  • Not even logical costs
  • Shipping cost
Reason of review
Pricing issue

Viabox Reviews

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Viabox reviews

Viabox Delivery Service Review

1.0
Details
Pls to mew comers!!! Never use via box service!! Very bad !! I had bad experience dealjng with them! My parcel supposed to reach within 5 days but takes 3 weeks!! Iv paid for triple compared to my previous forwarding company! A part from that i have to pay extra before receive the parcel . I have to pay for inhouse custom. Via box really sucks!!!
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ID
#847041 Review #847041 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur
Service
Viabox Delivery Service
Reason of review
Order processing issue

Viabox - The worst experience I've ever had. Stay away

2.0
Details
I used Viabox shipment calculator using data from Amazon regarding the product I wanted, Epson Home Cinema 2040 (14.6 x 14.3 x 7.2 inches, 9 pounds to Israel, TNT Economy 3-5 business days) and found that it should cost me about $100 (11 pounds billable weight). I ordered Epson Home Cinema 2040 from Amazon. It was received at Viabox ware house after 3 days. Amazon records show it was signed by WERTZWERTZ - which doesn't sound like a human being, more like gibberish. It took 2.5 days for the package to show in Viabox site. By this time I was very worried and thought maybe the package was somehow delivered to the wrong place. Note that I also used some other similar service (Buy2Usa). It took them less than an hour to update package arrival in their records. After package arrived I needed to pay for it $147.72 USD about %50 more than the info Viabox provided (18 billable pounds, to Israel, TNT Economy 3-5 Business days). I didn't understand where the 7 extra pounds came from and I couldn't see any option to repackage (which Viabox claimed is free), so I bit the bullet and ordered. Next day Viabox site claimed package was dispatched (still does - it says "dispatched: 2015-10-31"), but the tracking number was not functioning (TNT site did not recognize the tracking number) and then Viabox site went down for about a week. In this time it was impossible to get information. Then when Viabox site came back up, tracking number was still not functioning. It took 4 more days until tracking number was functioning. Then it said in TNT site Viabox actually dispatched the item on November 9th - 12 days after item was received at Viabox warehouse. All this time, I did not get any new information from Viabox support. All of this I learned by myself using info from Viabox site. And then I learned another piece of information: TNT estimate arrival date is November 24th - which is 12 business days and not 3 - 5 which I paid for 50% more than I expected, using Viabox shipping calculator. Viabox representative said they are sorry, mentioned they were hacked, and took no other action. Viabox were very unresponsive, every piece of information gleaned from their site was initially incorrect and took long days to even appear. Do youself a favor, and pick one of their competitors
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ID
#733003 Review #733003 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv
Service
Viabox Delivery Service
Cons
  • Slow delivery
  • Low availability
  • Slow response
Reason of review
Order processing issue, Problem with delivery, Not as described, Pricing issue, Poor customer service
Preferred solution
Let the company propose a solution