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Viabox - Never received a confirmation email

2.0
Details
For a blanket I ordered I need a confirmation number
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ID
#1785294 Review #1785294 is a subjective opinion of poster.
Service
Viabox Delivery Service
Pros
  • Site
Loss
$65
Preferred solution
Full refund

Resolved: Viabox - Very bad company and customer service . stealing my items

1.5
Details
Update by user Nov 04, 2018

they called me and asked for invoices and signed papers , and they proceed the shipment. thank you

Original review posted by user Oct 05, 2018
they won't to ship my packages and wasting time.There is no phone number and no way to communicate except through live talk which is actually a misnoma as there is generally nobody there. 20 minutes between written responses is not unusual. 3 days is the avagage response time for emails. They refused to ship one item which they said can not ship to the provided address ( and its the same address which they shipped 6 shipments before ) every 2/3 day's they reply and ask for new thing like ID's after that USPS form .. or they can not ship to the provided address ( the same address which shipped already before ) and now they are saying they see package in my account has another name ( not my name ) and this not correct and wrong after i asked what name on package ? they don't reply
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Resolved
ID
#1374137 Review #1374137 is a subjective opinion of poster.
Location
Alexandria, Al Iskandariyah
Service
Viabox Delivery Service
Cons
  • Delays in shipping
Reason of review
Problem with delivery
Loss
$1435
Preferred solution
Deliver product or service ordered
1.2
Details
Update by user Jul 27, 2018

I got it after two months delay.

Update by user Jun 28, 2018

Well they just banned me in livechat now and stole the phone finally.

Original review posted by user Jun 27, 2018
Also the prices are way too high for that quality of support. Dont use viabox they are scammers and just overpriced. So they take your money first and after that they take your package (product) too. I paid 80€ for shipping. But before I did send it to viabox the site...
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Resolved
ID
#1289743 Review #1289743 is a subjective opinion of poster.
Service
Viabox Delivery Service
Pros
  • Site
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Full refund
1.0
Details
shipment tracking from ebay showed my item was delivered to their address but viabox claimed they never received it. how am i supposed to contest that? usps shows it was accepted! but viabox insists its not in their warehouse. i demanded refund but they simply said...
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ID
#1240258 Review #1240258 is a subjective opinion of poster.
Service
Viabox Delivery Service
Reason of review
Order processing issue

Viabox - Poor Service and Poor performance

1.0
Details
I went with ViaBox because I need to send a larger than normal package from the USA to Australia, and the delivery times of 5 to 8 days was justwhat I needed. I then went ahead and purchased the item in the USA and had it shipped to the Portland Suite. I was notified as soon as the Package arrived, and paid the requested Shipping costs the same day. That is where everything started to fall apart. The status of the item did not change for over a week a concern was starting, So I emailed support and got told they would investigate with the store manager. I heard nothing. Continued to email to find out what was happening with my package, and I then started to get told all sorts of reasons, none of which made sense. Eventually I got an email saying my package was on the way, this was 5 weeks after I had paid the shipping costs. The customer service is poor, and the whole experience was poor, I would not recommend anybody to use this service. STAY AWAY THIS COMPANY FOR FREIGHT FORWARDING TO AUSTRALIA. !!!!!!! If I had not received my package I would have definitely thought this was a scam. I will never do business again with this business.
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ID
#1228181 Review #1228181 is a subjective opinion of poster.
Service
Viabox Delivery Service
Cons
  • Delays in shipping
  • Slow responses from customer service
  • Undelivered promises
Reason of review
Order processing issue
THERE USE TO BE A LIVE CHAT SECTION BUT I ASKED IF VIABOX IS A FRAUD THAT BOX DO NOT POP UP ANYMORE SO I CANNOT CHAT LIVE. THEY EVEN WANTED ME PAY TWICE WHEN READY GET THE MONEY I CHECKING MY DEBIT CARD STATUS THE MONEY WAS APPROVE IMMEDIATLY NORMLLAY IT WOULD SAY...
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1 comment
Anonymous
#1341305

Same for Australia.

ID
#1035614 Review #1035614 is a subjective opinion of poster.
Service
Viabox Delivery Service
Cons
  • Paying double the estimate
  • Theft of my shipment and lies from both viabox and aramex
  • Communication
Reason of review
Return, Exchange or Cancellation Policy

Viabox - Overcharged for shipment

Had two items from the same company shipped to Viabox. Paid to have both items shipped together to the UK. Was told by Viabox I had only paid to ship one item so paid again to ship the second one. Received a call from UK customs telling me that the shipping details for the first package started that two items should have been shipped together and I was now liable to pay a customs charge. To cut to the chase Viabox lied about the shipping charges. Have tried emailing to complain but they have gone from making frankly ridiculous excuses to now ignoring the emails. Avoid this company as they are dishonest to the core.
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ID
#905770 Review #905770 is a subjective opinion of poster.
Location
London, England
Service
Viabox Delivery Service
Reason of review
Pricing issue
1.0
Details
Viabox takes your money, provides no proof of shipment, keeps your shipment, and refuses refund. Aramex is just another name for the Viabox scam. I am happy to provide proof of their ***. DO NOT USE THEM. I WANT MY MONEY BACK. In April 2016, I had a box of books...
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1 comment
Anonymous
#1275334

Aramex en España es MRW. Yo he recibido paquetes así...

ID
#867457 Review #867457 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Viabox Delivery Service
Cons
  • Theft of my shipment and lies from both viabox and aramex
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Full refund
1.4
Details
Viabox was all free and I was so amazed how well everything works. I ordered a few goods. Unfortunately I had to return part of my orders due to high weight of content... and the result? Unless you get lucky and get prepaid labels VIiabox will charge you for every ***...
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ID
#852130 Review #852130 is a subjective opinion of poster.
Location
Prague, Prague
Service
Viabox Delivery Service
Pros
  • No fees
  • Repacking for free
  • Pics of content for free
Cons
  • Slow responses from customer service
  • Not even logical costs
  • Shipping cost
Reason of review
Pricing issue

Viabox Reviews

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  3. 3 reviews
  4. 1 review
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Viabox reviews

Viabox Delivery Service Review

1.0
Details
Pls to mew comers!!! Never use via box service!! Very bad !! I had bad experience dealjng with them! My parcel supposed to reach within 5 days but takes 3 weeks!! Iv paid for triple compared to my previous forwarding company! A part from that i have to pay extra before receive the parcel . I have to pay for inhouse custom. Via box really sucks!!!
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ID
#847041 Review #847041 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur
Service
Viabox Delivery Service
Reason of review
Order processing issue
2.0
Details
I used Viabox shipment calculator using data from Amazon regarding the product I wanted, Epson Home Cinema 2040 (14.6 x 14.3 x 7.2 inches, 9 pounds to Israel, TNT Economy 3-5 business days) and found that it should cost me about $100 (11 pounds billable weight). I...
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ID
#733003 Review #733003 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv
Service
Viabox Delivery Service
Cons
  • Low availability
  • Slow delivery
  • Unexpected pricing
Reason of review
Order processing issue, Problem with delivery, Not as described, Pricing issue, Poor customer service
Preferred solution
Let the company propose a solution