Viabox - Huge scam!

1.0
Details
Had a package shipped through Viabox and they had it misplaced and then returned to them. I was at no point informed that they had received it and had paid an extremely expensive customs fee of $90 to get it over the border to me. Will tell them to keep the package as this is far more hassle then it is worth! No reply from customer service and when I opened a PayPal dispute I was finally sent a message saying I need a Notarized form to resend it and all fees must be paid with bitcoin! Account was frozen till I canceled dispute and now no one answers my emails or calls!

User's recommendation: Never use it!!

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ID
#2163630 Review #2163630 is a subjective opinion of poster.
Service
Viabox Claim
Cons
  • Unexpected pricing
  • Overpriced
  • Unreasonable dimensional weight
Loss
$200
Preferred solution
Deliver product or service ordered
Do not use this company !I would give them no stars if I could, they are so bad. They use recycled boxes that are clearly inadequate for the contents. Fragile items are just crammed into the box with very little, if any, bubble wrapping or similar and my last box from...
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ID
#1129952 Review #1129952 is a subjective opinion of poster.
Service
Viabox Claim
Reason of review
Order processing issue
I also paid viabox insurance (extra insurance viabox offer at a price) and have asked many times what that viabox insurance covers with no reply at all to the question in many mails. 9 months later and endless amount of e-mail still nothing. I would advise you to stay...
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ID
#868525 Review #868525 is a subjective opinion of poster.
Location
Utrecht, Utrecht
Service
Viabox Claim
Reason of review
Poor customer service

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