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Huge scam!

1.0
Details
Had a package shipped through Viabox and they had it misplaced and then returned to them. I was at no point informed that they had received it and had paid an extremely expensive customs fee of $90 to get it over the border to me. Will tell them to keep the package as this is far more hassle then it is worth! No reply from customer service and when I opened a PayPal dispute I was finally sent a message saying I need a Notarized form to resend it and all fees must be paid with bitcoin! Account was frozen till I canceled dispute and now no one answers my emails or calls!

User's recommendation: Never use it!!

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ID
#2163630 Review #2163630 is a subjective opinion of poster.
Service
Viabox Claim
Cons
  • Slow response
  • Unexpected pricing
  • Overpriced
Loss
$200
Preferred solution
Deliver product or service ordered

Still have not been able to get in touch with this company

1.0
Details
Have not received order ordered June 6

User's recommendation: Do not use Pinkyminnie.

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ID
#2122419 Review #2122419 is a subjective opinion of poster.
Location
Los Angeles, California

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Legal action will be taken.

1.0
Details
Update by user Feb 11

Anyone who wants to contribute get in touch with me. Will ease the discovery process.

Original review posted by user Feb 11
This company behaves in a manner that they can get away with anything since all of their clients are based abroad and act as if they are invincible. From ridiculous shipping rates to downright childish customer support. As they still continue to behave in this manner, they would be surprised to find out that one of their clients is a lawyer. I will not allow them to cheat, steal and provide incredibly vague TOS simply because their customers are abroad I will keep you posted on the legal proceedings as I conclude on the discovery process
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ID
#1789673 Review #1789673 is a subjective opinion of poster.
Service
Viabox Shipping Service
Preferred solution
Department of Justice

Promises things they cannot keep, STAW AWAY!!

1.0
Details
Awful company, awful customer service!! SAVE your money and go somewhere ELSE! Also extremely OVERPRICED
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ID
#1683599 Review #1683599 is a subjective opinion of poster.
Service
Viabox Customer Care
Cons
  • Communication
  • Super slow customer service
  • Unprofessional to the core
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Worst Service Ever, We paid over 6 moths ago and our items have still yet to be released

1.0
Details
In 2018, we had items shipped to Viabox, we still do not have them (over 6 months ago), we paid for everything, they said we did not pay, submitted the proof of payment as it was a wire transfer. Now no one will respond other than 4 months of our accounting department is looking into it. Really? It takes weeks for anyone to respond, there is no one to call and nothing has been pushed up to a manager as of yet. I reached out to the BBB and Viabox never responded to them either. Absolutely the worst company I have ever had to interact with in my entire life.
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ID
#1556013 Review #1556013 is a subjective opinion of poster.
Service
Viabox Shipping Service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered

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Order place Jan 26 and I have not received. Transaction number 320190****5298****

1.0
Details
No one answered and no option for voicemail
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ID
#1466383 Review #1466383 is a subjective opinion of poster.

Do your home work

1.0
Details
Google Citizoo, Epixium, Atlantiv, and "Elhassani, Elkhart, IN" Check Public Business Search for Indiana, USA search 'Elhassani' and "Viaddress" or "Viabox" These are the true owners of this business Wake up. Stop giving these people your business
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ID
#1454888 Review #1454888 is a subjective opinion of poster.
Service
Viabox Customer Care
1.0
Details
Viabox - BAD SERVICE....
I ORDER AND WHEN I PAY AND THE ITEM GO TO VIABOX AND I TRY TO SHIPMENT ALSO AFTER I PAY FOR THE SHIPMENT THEY TOLD ME SORRY WE CANT SHIP THIS KIND OF ITEM ....AFTER WHAT I BUY THE ITEM AND VIABOX TAKE THE SHIPMENT FEE U COME NOW AND Sad TOLD ME WE CANT......I THINK...
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ID
#1396019 Review #1396019 is a subjective opinion of poster.
Location
Carson, California
Service
Viabox Customer Care
Cons
  • Dont like
  • No like
Reason of review
Poor customer service
Loss
$210
Preferred solution
Deliver product or service ordered
1.0
Details
I ordered $642 worth of merchandise from Amazon US in January and paid for Viabox to ship it to Rio De Janeiro where I was working at the time. The package didn't ship on time so I changed my flights to give it another week and still no cigar. I moved back to Australia...
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ID
#1394664 Review #1394664 is a subjective opinion of poster.
Location
Carson, California
Service
Viabox Shipping Service
Cons
  • Being screwed for over 500 dollars
  • Communication
  • Being screwed for 8 months
Reason of review
Problem with delivery
Loss
$434
Preferred solution
Full refund

Viabox Products and Services Reviews

Product or Service Reviews
Claim  1.0 3
Shipping Service  1.6 14
Delivery Service  1.2 11
Mail Forwarding Service  1.0 4

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Latest Question

Confirmation number

I need a email for my irder

Viabox Questions
1.2
Details
Update by user Jul 27, 2018

I got it after two months delay.

Update by user Jun 28, 2018

Well they just banned me in livechat now and stole the phone finally.

Original review posted by user Jun 27, 2018
They stole my Google Pixel 2 XL. It should get to Germany but they shipped it to Singapore and the support always just say: "Wait for our managers to contact you" I...
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Resolved
ID
#1289743 Review #1289743 is a subjective opinion of poster.
Service
Viabox Delivery Service
Pros
  • Site
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Full refund
1.0
Details
Viabox - Scam company, DON'T USE!
SCAM ALERT!!!!! I've ordered 3 thongs for my girlfriend and 1 pair of boots which have a total value of 77$ and they weight like not over 1 kilogram. They are now asking me to pay 165$ to send it to my forwarding address. I asked them to change it and send it to...
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ID
#1282268 Review #1282268 is a subjective opinion of poster.
Service
Viabox Shipping Service
Cons
  • High pricing
  • Slow responses from customer service
  • Communication
Reason of review
Poor customer service
Loss
$77
Preferred solution
SEND TO OTHER US ADDRESS
1.0
Details
1. shipment tracking from ebay showed my item was delivered to their address but viabox claimed they never received it. how am i supposed to contest that? usps shows it was accepted! but viabox insists its not in their warehouse. i demanded refund but they simply said...
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ID
#1240258 Review #1240258 is a subjective opinion of poster.
Service
Viabox Delivery Service
Reason of review
Order processing issue

Poor Service and Poor performance

1.0
Details
I went with ViaBox because I need to send a larger than normal package from the USA to Australia, and the delivery times of 5 to 8 days was justwhat I needed. I then went ahead and purchased the item in the USA and had it shipped to the Portland Suite. I was notified as soon as the Package arrived, and paid the requested Shipping costs the same day. That is where everything started to fall apart. The status of the item did not change for over a week a concern was starting, So I emailed support and got told they would investigate with the store manager. I heard nothing. Continued to email to find out what was happening with my package, and I then started to get told all sorts of reasons, none of which made sense. Eventually I got an email saying my package was on the way, this was 5 weeks after I had paid the shipping costs. The customer service is poor, and the whole experience was poor, I would not recommend anybody to use this service. STAY AWAY THIS COMPANY FOR FREIGHT FORWARDING TO AUSTRALIA. !!!!!!! If I had not received my package I would have definitely thought this was a scam. I will never do business again with this business.
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ID
#1228181 Review #1228181 is a subjective opinion of poster.
Service
Viabox Delivery Service
Cons
  • Undelivered promises
  • Delays in shipping
  • Slow responses from customer service
Reason of review
Order processing issue
1.1
Details
I ordered 2 tablets for my children for delivery before Christmas. The items were delivered to the VIAbox warehouse on 15th December. I had to chase up with a couple of emails before they acknowledged that they had received these. Viabox then 'sat on the items' till...
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ID
#978671 Review #978671 is a subjective opinion of poster.
Service
Viabox Mail Forwarding Service
Cons
  • Unexpected pricing
  • Bad customer service
Reason of review
Bad quality
1.0
Details
Well, I decided to try viabox after using a different freight forwarder for many years, huge mistake. The cost to ship 7 pounds to Australia will cost me $350. That is more than what my items are worth. I am now struggling to get them to ship the box to family in the...
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ID
#965762 Review #965762 is a subjective opinion of poster.
Service
Viabox Shipping Service
Cons
  • Unexpected pricing
  • Not able to change address myself
Reason of review
Won't change my forwarding address
Loss
$200
Preferred solution
Deliver product or service ordered