Viabox Reviews

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New Reviewer

My package delivery

17 days passed and I didnt receive my package. I paid for 4-8 days shipping. Until now they dont know where is my package, no track number, nothing. #viabox

User's recommendation: This is my experience with viabox, no guaranteed time, no Compensation.

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ID
#2311416 Review #2311416 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My package delivery is not shipped out

Phone call not answer. At first, seem like a legit phone number with automated voice telling you to press this number for this specific service. One you press a digit to be redirected to your specific need. It will let you on hold for about 1 min or less and hung up stating no one is answering. Unprofessional of them
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ID
#2502872 Review #2502872 is a subjective opinion of poster.
Location
Montreal, Quebec
New Reviewer

Resolved: Bad Customer Service

Viabox - Bad Customer Service
Update by user Feb 15, 2021

I had to wait till they proceed with my request. Still, they are the worst customer service I have ever had. I will never go back to them or recommend this awful experience..

Original review posted by user Jan 16, 2021
The worst customer service I have ever had. Still waiting for their support for five days!! I think they are not paying well for their support agent. Shipping charging is overpriced. All that I want now is to get my stuff and run away.
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Resolved
ID
#2382737 Review #2382737 is a subjective opinion of poster.
Service
Viabox Customer Care
Preferred solution
Deliver product or service ordered
New Reviewer

Huge scam!

Had a package shipped through Viabox and they had it misplaced and then returned to them. I was at no point informed that they had received it and had paid an extremely expensive customs fee of $90 to get it over the border to me. Will tell them to keep the package as this is far more hassle then it is worth! No reply from customer service and when I opened a PayPal dispute I was finally sent a message saying I need a Notarized form to resend it and all fees must be paid with bitcoin! Account was frozen till I canceled dispute and now no one answers my emails or calls!

User's recommendation: Never use it!!

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ID
#2163630 Review #2163630 is a subjective opinion of poster.
Service
Viabox Claim
Cons
  • Unreasonable dimensional weight
  • Unexpected pricing
  • No response
Loss
$200
Preferred solution
Deliver product or service ordered

Still have not been able to get in touch with this company

Have not received order ordered June 6

User's recommendation: Do not use Pinkyminnie.

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ID
#2122419 Review #2122419 is a subjective opinion of poster.
Location
Los Angeles, California

I can’t get any good service for me trying to return an item

Viabox - I can’t get any good service for me trying to return an item
I try to call the phone number given and nothing never happens this is horrible service and I might just have to call the Better Business Bureau

User's recommendation: Don’t deal with you guys.

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ID
#1967396 Review #1967396 is a subjective opinion of poster.
Pros
  • No one to talk too
Loss
$159
Preferred solution
Full refund

Did not recieve package and unable to track

Ordered a item from Pinkyminnie.com. My order number was 1392. tracking number YT201262****084186.. PACKAGE STATES UNABLE TO LOCATE ORDER. The shipping address is P.O. Box 300 pamplico, south Carolina 29583. Scott king. Please attempt to locate package asap. thank you for your time.
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ID
#1956425 Review #1956425 is a subjective opinion of poster.
Location
Smyrna, Georgia
New Reviewer

My Goods not yet delivered

My goods with tracking number 1Z10Y108679****809 was shipped from your warehouse since on the 13 of May to Nigeria through UPS and till date i have not received the package in Port Harcourt Nigeria.
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ID
#1946757 Review #1946757 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Appalling Expensive not Tranparent

terrible viabox wasted my time - in the end was 2-3 x more expensive than quoted and i even had to discard my purchase as even domestic delivery in US was the cost of the vitamin bottle - why would i pay 40-70 USD to ship a bottle that is worth 23? - better going elsewhere

User's recommendation: Go Elsewhere save your time.

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ID
#1930809 Review #1930809 is a subjective opinion of poster.
Loss
$23
Preferred solution
Apology

My package delivery

Molofa. Com referred me to this web site to check my package and i haven't received it
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ID
#1918943 Review #1918943 is a subjective opinion of poster.
Location
Norfolk, Virginia
New Reviewer

You guys have horrible customer service

I keep calling and cant get no one to talk to Im gonna report you guys to the police if I dont speak to someone today about my other
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ID
#1909171 Review #1909171 is a subjective opinion of poster.
Service
Viabox Shipping Service
Pros
  • No one to talk too
Loss
$159
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Legal action will be taken.

Update by user Feb 11, 2020

Anyone who wants to contribute get in touch with me. Will ease the discovery process.

Original review posted by user Feb 11, 2020
This company behaves in a manner that they can get away with anything since all of their clients are based abroad and act as if they are invincible. From ridiculous shipping rates to downright childish customer support. As they still continue to behave in this manner, they would be surprised to find out that one of their clients is a lawyer. I will not allow them to cheat, steal and provide incredibly vague TOS simply because their customers are abroad I will keep you posted on the legal proceedings as I conclude on the discovery process
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ID
#1789673 Review #1789673 is a subjective opinion of poster.
Service
Viabox Shipping Service
Preferred solution
Department of Justice

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never received a confirmation email

For a blanket I ordered I need a confirmation number
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ID
#1785294 Review #1785294 is a subjective opinion of poster.
Service
Viabox Delivery Service
Pros
  • Site
Loss
$65
Preferred solution
Full refund
New Reviewer

Promises things they cannot keep, STAW AWAY!!

Awful company, awful customer service!! SAVE your money and go somewhere ELSE! Also extremely OVERPRICED
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ID
#1683599 Review #1683599 is a subjective opinion of poster.
Service
Viabox Customer Care
Cons
  • Communication
  • Super slow customer service
  • Unprofessional to the core
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
New Reviewer

Resolved: Viabox, pure and simple robbery

Update by user Sep 11, 2019

I walked away and told hundreds of users to spend their money elsewhere... I was told by Support that it wasn't about 'Trust' but it is, I trusted them to be the hype they espouse, now I and perhaps many who read this review won't use them or trust them... perfect resolution.

Original review posted by user Sep 11, 2019
Thought Viabox would offer a much less expensive rate after consolidation to send to Thailand. I was wrong, VERY WRONG! Viabox's cheapest consolidated shipping rate was 8, YES EIGHT times that of Amazon. Simply ridiculous! In fact their return fee for the items to Amazon in the US was 3, yes 3 times the price it cost to ship from Amazon to Thailand. Do not use this service, it offers no financial benefit whatsoever. Angry and frustrated, Repurchased the goods and had them sent direct from Amazon... So simple and cost effective. DON'T DO VIABOX, please.
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1 comment
#1824198

Will DEFINITELY never use ever again, and will ensure that everyone I know hears of your story and recommendation! Thanks for the warning!

Resolved
ID
#1650623 Review #1650623 is a subjective opinion of poster.
Service
Viabox Shipping Service
Pros
  • Looks like a good idea
Cons
  • Unexpected pricing
  • Not even logical costs
  • Viabox
Reason of review
Pricing issue
Loss
$50
Preferred solution
Cancelling everything, don't care, I'm walking away
New Reviewer

Worst Service Ever, We paid over 6 moths ago and our items have still yet to be released

In 2018, we had items shipped to Viabox, we still do not have them (over 6 months ago), we paid for everything, they said we did not pay, submitted the proof of payment as it was a wire transfer. Now no one will respond other than 4 months of our accounting department is looking into it. Really? It takes weeks for anyone to respond, there is no one to call and nothing has been pushed up to a manager as of yet. I reached out to the BBB and Viabox never responded to them either. Absolutely the worst company I have ever had to interact with in my entire life.
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ID
#1556013 Review #1556013 is a subjective opinion of poster.
Service
Viabox Shipping Service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered

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