Google search terms: "VIAddress wsbt"
"Elkhart company under investigation after complaints filed from around the world"
"According to the attorney general's office, they have received complaints from all over the world, including Canada, Russia, Australia, the United Kingdom and Switzerland. The Better Business Bureau has 45 complaints on file and in just four months the Elkhart County Sheriff's office has received 180 complaints."
They were previously called viadress, probably changed their name to avoid people finding out about their previous horrendous reputation.
Its also likely for small amount of items, say 1-3, with a small weight, has less chance of being "lost", than bigger quantities and bigger weights. Someone may make it "lost", then process to get refund takes months, so its likely customer becomes tired of this "refund" process, and never gets his "refund" back.
Product or Service Mentioned: Viabox Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $329.
Preferred solution: Full refund.
Location: Kuching, Sarawak