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Google search terms: "VIAddress wsbt"

"Elkhart company under investigation after complaints filed from around the world"

"According to the attorney general's office, they have received complaints from all over the world, including Canada, Russia, Australia, the United Kingdom and Switzerland. The Better Business Bureau has 45 complaints on file and in just four months the Elkhart County Sheriff's office has received 180 complaints."

They were previously called viadress, probably changed their name to avoid people finding out about their previous horrendous reputation.

Its also likely for small amount of items, say 1-3, with a small weight, has less chance of being "lost", than bigger quantities and bigger weights. Someone may make it "lost", then process to get refund takes months, so its likely customer becomes tired of this "refund" process, and never gets his "refund" back.

Product or Service Mentioned: Viabox Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $329.

Preferred solution: Full refund.

Location: Kuching, Sarawak

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Natassia
#1024439

Be very careful of viabox. They will not always provide you with receipts showing your purchase, only in their webpage can you see your item's details.

If you check BBB's website, which is an established consumer protection agency, viabox or Viaddress has a F rating. F being the lowest from A to F.

"BBB file experience shows a pattern of complaints alleging that the firm did not deliver the packages as agreed"

This is also what ive experienced, in that they lost a costly item, but refuse to provide a refund in a reasonable time.

Since I cant write the website, google search "viabox FAA" for the link for the story below:

"$70,020 civil penalty against Viabox of Elkhart, Ind.

The FAA alleges that on July 19, 2014, Viabox offered two containers containing flammable aerosol automotive products to FedEx for shipment by air to Montreal, Canada. FedEx employees discovered the aerosol cans and notified the FAA." "Viabox did not respond to the FAA’s notice of proposed civil penalty within the required 30 days. The FAA has issued a final notice to Viabox. In response to the final notice, Viabox may pay the amount proposed, pay an agreed-upon amount, or request a hearing." Google search terms: "VIAddress wsbt" "Elkhart company under investigation after complaints filed from around the world" "According to the attorney general's office, they have received complaints from all over the world, including Canada, Russia, Australia, the United Kingdom and Switzerland.

The Better Business Bureau has 45 complaints on file and in just four months the Elkhart County Sheriff's office has received 180 complaints." They were previously called viadress, probably changed their name to avoid people finding out about their previous horrendous reputation. Again, lack of prompt and proper response to serious matters and lax business standards and employees. Be prepared to spend months settling an issue with them. Also be prepared to handle vague responses and blame shifting.

Be suspect of those 5 star reviews, when the FACTS show otherwise. Anyone needing help with any problems with viabox, contact: Ray Caples, Detective Elkhart County Sheriff Department rcaples@***f dot com

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