95 views
0 comments
1.0
Details

I ordered $642 worth of merchandise from Amazon US in January and paid for Viabox to ship it to Rio De Janeiro where I was working at the time. The package didn't ship on time so I changed my flights to give it another week and still no cigar.

I moved back to Australia to find out it had been stuck in customs. I tried calling customs and no one there spoke English and I didn't speak Portuguese. Viabox offered no help. It was in customs for another 3 months, upon which I found out it was lost.

USPS offered a cheque for $208, a third of the cost of the original package (a fifth if you include shipping and Viabox fees!). Viabox did not help. I asked to escalate this issue. Viabox did not help.

AVOID THIS COMPANY LIKE THE PLAGUE. ***

Product or Service Mentioned: Viabox Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $434.

Preferred solution: Full refund.

Viabox Cons: Viabox, Communication, Slow responses from customer service, Being screwed for 8 months, Being screwed for over 500 dollars.

Location: 7729, 111 E Carson St, Carson, CA 90745, USA

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Viabox Reviews

  1. 28 reviews
  2. 9 reviews
  3. 3 reviews
  4. 1 review
  5. 0 reviews
Viabox reviews