Do not use this company !I would give them no stars if I could, they are so bad.
They use recycled boxes that are clearly inadequate for the contents. Fragile items are just crammed into the box with very little, if any, bubble wrapping or similar and my last box from them was so badly packed it bulged out on all sides. I even had to ask them to put "Fragile" tape on the boxes. They do not care about your goods or customer satisfaction.
All about maximising profit without a care for their customers property. Making a claim is impossible, they just keep coming up with more and more conditons for making the claim and delay it as much as possible, probably in the hope that the claimant will just give up. I have two outstanding claims where they have been "waiting for a response" from the shippers for nearly a year ! They have a Viasafe option where you pay them 2% of the value of the goods and they are supposed to deal with the claim themselves and not just refer you to the shippers.
But even though I have asked to claim under the Viasafe option they have never responded to my request. Just a money making scam.
And after yet another shipment parcel with damaged goods I have had enough of them.Any savings I might have made on shipping costs have been more than wiped out by the losses I have incurred due to their incompetence.
Review about: Viabox Claim.
Reason of review: Order processing issue.