Show reviews that mention
service package shipping customer item items customer service address business delivery
Filter review

Do your home work

1.0
Details
Google Citizoo, Epixium, Atlantiv, and "Elhassani, Elkhart, IN" Check Public Business Search for Indiana, USA search 'Elhassani' and "Viaddress" or "Viabox" These are the true owners of this business Wake up. Stop giving these people your business
View full review
ID
#1454888 Review #1454888 is a subjective opinion of poster.
Service
Viabox Customer Care

My package delivery

Amazon tried to deliver my packages but was unable to
View full review
ID
#1436551 Review #1436551 is a subjective opinion of poster.
Location
Carson, California
Service
Viabox Shipping Service
1.0
Details
Viabox - BAD SERVICE....
I ORDER AND WHEN I PAY AND THE ITEM GO TO VIABOX AND I TRY TO SHIPMENT ALSO AFTER I PAY FOR THE SHIPMENT THEY TOLD ME SORRY WE CANT SHIP THIS KIND OF ITEM ....AFTER WHAT I BUY THE ITEM AND VIABOX TAKE THE SHIPMENT FEE U COME NOW AND Sad TOLD ME WE CANT......I THINK...
View full review
ID
#1396019 Review #1396019 is a subjective opinion of poster.
Location
Carson, California
Service
Viabox Customer Care
Cons
  • No like
  • Dont like
Reason of review
Poor customer service
Loss
$210
Preferred solution
Deliver product or service ordered
1.0
Details
I ordered $642 worth of merchandise from Amazon US in January and paid for Viabox to ship it to Rio De Janeiro where I was working at the time. The package didn't ship on time so I changed my flights to give it another week and still no cigar. I moved back to Australia...
View full review
ID
#1394664 Review #1394664 is a subjective opinion of poster.
Location
Carson, California
Service
Viabox Shipping Service
Cons
  • Slow responses from customer service
  • Communication
  • Being screwed for over 500 dollars
Reason of review
Problem with delivery
Loss
$434
Preferred solution
Full refund

Resolved: Very bad company and customer service . stealing my items

1.5
Details
Update by user Nov 04, 2018

they called me and asked for invoices and signed papers , and they proceed the shipment. thank you

Original review posted by user Oct 05, 2018
they won't to ship my packages and wasting time.There is no phone number and no way to communicate except through live talk which is actually a misnoma as there is generally nobody there. 20 minutes between written responses is not unusual. 3 days is the avagage response time for emails. They refused to ship one item which they said can not ship to the provided address ( and its the same address which they shipped 6 shipments before ) every 2/3 day's they reply and ask for new thing like ID's after that USPS form .. or they can not ship to the provided address ( the same address which shipped already before ) and now they are saying they see package in my account has another name ( not my name ) and this not correct and wrong after i asked what name on package ? they don't reply
View full review
Resolved
ID
#1374137 Review #1374137 is a subjective opinion of poster.
Location
Alexandria, Al Iskandariyah
Service
Viabox Delivery Service
Cons
  • Delays in shipping
Reason of review
Problem with delivery
Loss
$1435
Preferred solution
Deliver product or service ordered
1.2
Details
Update by user Jul 27, 2018

I got it after two months delay.

Update by user Jun 28, 2018

Well they just banned me in livechat now and stole the phone finally.

Original review posted by user Jun 27, 2018
They stole my Google Pixel 2 XL. It should get to Germany but they shipped it to Singapore and the support always just say: "Wait for our managers to contact you" I...
View full review
Resolved
ID
#1289743 Review #1289743 is a subjective opinion of poster.
Service
Viabox Delivery Service
Pros
  • Site
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Full refund
1.0
Details
Viabox - Scam company, DON'T USE!
SCAM ALERT!!!!! I've ordered 3 thongs for my girlfriend and 1 pair of boots which have a total value of 77$ and they weight like not over 1 kilogram. They are now asking me to pay 165$ to send it to my forwarding address. I asked them to change it and send it to...
View full review
ID
#1282268 Review #1282268 is a subjective opinion of poster.
Service
Viabox Shipping Service
Cons
  • High pricing
  • Slow responses from customer service
  • Customer service
Reason of review
Poor customer service
Loss
$77
Preferred solution
SEND TO OTHER US ADDRESS

Returning package

I have sent a package to my brother Mackenson Lorzeille,he lives in chilie ,soo we can’t forward the amour that the ask to ship when it get to the USA Adress that he has,we just decide to get it back to me.i wanna know what a the process ,I am ready to pay the shipping fee back .thank u!!
View full review
ID
#1261138 Review #1261138 is a subjective opinion of poster.
1.0
Details
1. shipment tracking from ebay showed my item was delivered to their address but viabox claimed they never received it. how am i supposed to contest that? usps shows it was accepted! but viabox insists its not in their warehouse. i demanded refund but they simply said...
View full review
ID
#1240258 Review #1240258 is a subjective opinion of poster.
Service
Viabox Delivery Service
Reason of review
Order processing issue

Poor Service and Poor performance

1.0
Details
I went with ViaBox because I need to send a larger than normal package from the USA to Australia, and the delivery times of 5 to 8 days was justwhat I needed. I then went ahead and purchased the item in the USA and had it shipped to the Portland Suite. I was notified as soon as the Package arrived, and paid the requested Shipping costs the same day. That is where everything started to fall apart. The status of the item did not change for over a week a concern was starting, So I emailed support and got told they would investigate with the store manager. I heard nothing. Continued to email to find out what was happening with my package, and I then started to get told all sorts of reasons, none of which made sense. Eventually I got an email saying my package was on the way, this was 5 weeks after I had paid the shipping costs. The customer service is poor, and the whole experience was poor, I would not recommend anybody to use this service. STAY AWAY THIS COMPANY FOR FREIGHT FORWARDING TO AUSTRALIA. !!!!!!! If I had not received my package I would have definitely thought this was a scam. I will never do business again with this business.
View full review
ID
#1228181 Review #1228181 is a subjective opinion of poster.
Service
Viabox Delivery Service
Cons
  • Delays in shipping
  • Slow responses from customer service
  • Undelivered promises
Reason of review
Order processing issue
Do not use this company ! I would give them no stars if I could, they are so bad. They use recycled boxes that are clearly inadequate for the contents. Fragile items are just crammed into the box with very little, if any, bubble wrapping or similar and my last box from...
View full review
ID
#1129952 Review #1129952 is a subjective opinion of poster.
Service
Viabox Claim
Reason of review
Order processing issue
I PAID $57.26 FOR AN ITEM THAT I BOUGHT FROM EBAY WHICH WAS NOT SHIPPED AND AND THREE WEEKS NOW I HAVE BEEN ASKING FOR MY REFUND THROUGH EMAIL BUT GET NO REAL REPLY IS EMAILING A ROBOT. THERE USE TO BE A LIVE CHAT SECTION BUT I ASKED IF VIABOX IS A FRAUD THAT BOX DO...
View full review
1 comment
Anonymous
#1341305

Same for Australia.

ID
#1035614 Review #1035614 is a subjective opinion of poster.
Service
Viabox Delivery Service
Cons
  • Paying double the estimate
  • Theft of my shipment and lies from both viabox and aramex
  • No like
Reason of review
Return, Exchange or Cancellation Policy
I personally believe that this company's sole purpose is to torture it's customers, make them suffer and get pleasure out of it. If you manage to have an issue resolved in less than a month, you should consider yourself extremely lucky. They will hold your package...
View full review
ID
#1015396 Review #1015396 is a subjective opinion of poster.
Service
Viabox Mail Forwarding Service
Reason of review
Poor customer service
3.5
Details
I ordered two perfumes from Amazon ($80 total) and got free shipping but had no idea they could not be shipped internationally so I had to return them to the seller. That's when things got real bad. ViaBox wants to charge me $55 to have them returned. I thought it was...
View full review
ID
#994284 Review #994284 is a subjective opinion of poster.
Service
Viabox Shipping Service
Pros
  • Repacking for free
  • Pics of content for free
  • No fees
Cons
  • High pricing
  • Bad customer service
  • Paying double the estimate
Reason of review
Pricing issue
Loss
$40
Preferred solution
Price reduction
1.1
Details
I ordered 2 tablets for my children for delivery before Christmas. The items were delivered to the VIAbox warehouse on 15th December. I had to chase up with a couple of emails before they acknowledged that they had received these. Viabox then 'sat on the items' till...
View full review
ID
#978671 Review #978671 is a subjective opinion of poster.
Service
Viabox Mail Forwarding Service
Cons
  • Unexpected pricing
  • Bad customer service
Reason of review
Bad quality