I have been waiting for 9 months on an insurance claim , the guitars arrived with what appeared to be a forklift hole in it, I sent pic's etc. and they claim they are waiting on their claim. I also paid viabox insurance (extra insurance viabox offer at a price) and have asked many times what that viabox insurance covers with no reply at all to the question in many mails.
9 months later and endless amount of e-mail still nothing.
I would advise you to stay away from this company, they are extremely poor in resolving customer issues.
Product or Service Mentioned: Viabox Claim.
Reason of review: Poor customer service.
Location: Utrecht, Utrecht