Anonymous
map-marker Portland, Oregon

VIABOX AND ARAMEX ARE SCAMS. DO NOT USE!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Viabox takes your money, provides no proof of shipment, keeps your shipment, and refuses refund. Aramex is just another name for the Viabox scam. I am happy to provide proof of their ***. DO NOT USE THEM.

I WANT MY MONEY BACK.

In April 2016, I had a box of books sent from Amazon to the Viabox shipping center in Portland, Oregon. I gave them $300 to ship to my address in Spain using "Aramex", one of their "choices" of "shippers". I never received. Aramex claimed the box was returned to Portland because of an "incomplete customs form". After several "chats" and emails with "Customer Service", Viabox claims the box was shipped but PROVIDED NO PROOF. NOR HAS ARAMEX PROVIDED ANY PROOF. I STILL HAVE NOT RECEIVED MY BOX, AND THOUGH I DEMANDED A REFUND, VIABOX HAS REFUSED.

View full review
Loss:
$300
Cons:
  • Theft of my shipment and lies from both viabox and aramex
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Guest

Aramex en España es MRW. Yo he recibido paquetes así...

Anonymous
map-marker Doha, Ad Dawhah

Worst shipping company ever

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I do ship a lot of things and through years i tried almost most of the shipping companies .... so recently and after seeing the reviews i decided to try VIABOX and man what a mistake ....

this is by far hands down the worst Spencerian with shipping companies i ever had , it all started when i wanted to ship some food supplements i bought from Amazon and after via box received the 4 shipments from amazon i requested to put them in one box so they told me they need 5 days so i waited then they said THEY CANT SHIP due to two extracts contain alcohol so i told them ok don't ship the two extracts ship the rest ....

and from 3 weeks till now nothing happening .... GUYS NEVER EVER USE VIABOX

View full review
Reason of review:
Order processing issue
3 comments
Guest

ME 2 I HAVE PROBLEM WITH THIS *** COMPANY ......

Guest

Indeed !! Very terrible ahipping company ever!!!! Pls viral ur experience as awernesa for the reat not to use via box company ever !!!

Guest

Hi, I'm Amy with Viabox. Can you please advise the SHP number of the shipment. I will look into why this is held, normally orders are shipped within the same 1-2 days.

Regards,

Amy

Viabox

View more comments (2)
Anonymous
map-marker Bielefeld, North Rhine-Westphalia

Viabox is a total scam.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

1. I requested my several deliveries to Viabox to be combined and mailed to me in Germany to reduce the shipment cost. The company did send a box that was in the size of 40cm X 15cm x 20cm with all my items, but charged me as if all my items were shipped separately. They also said that they did not get my email. However, I have an email verifying that they opened all my packages and looked at what is inside as well.

2. They did not inform me during payment that I could not ship liquids overseas with the carrier I picked (the cheapest one). They did not give me a choice how to handle the shipment when I was informed that liquids could not be shipped. Instead they automatically shipped a bunch and then sent the 2nd bunch with liquids using another carrier. During this process, they listed the value of the items as the total amount both deliveries, so I had to pay the customs charge for the box TWICE because both packages were labelled as $80 in value.

3. I was told that the shipment would be 3-4 days. Now delays are possible, but with services such as DHL or UPS, where you can track your package you do not expect a 2 week delivery when you paid for 3-4 day service. I spent $108 for a package of value $80 just for shipment and the package took not only 2 weeks to come, but I could not even track it for a week. They did not even ship the item for a week.

4. They did not mention any of the hidden costs. Both carriers charged me 25 euros of "release charges" in addition to customs fee (which I expected). After paying $108 for shipment for a 2 week delivery, I had to spend 50 euros for unknown release charges. The careers here told me that Viabox only paid my package to arrive to Germany but not to my door!

View full review
Cons:
  • Communication
  • Not even logical costs
Reason of review:
Problems with payment
Anonymous
map-marker Prague, Prague

Endless issues with Viabox

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I would not recommend this service unless you want to get instant headaches and spend a lot money.

At first I'm an european customer and I have some experience with such services already. Shipito was too expensive and I tried to find good replacement...

Viabox was all free and I was so amazed how well everything works. I ordered a few goods. Unfortunately I had to return part of my orders due to high weight of content... and the result? Unless you get lucky and get prepaid labels VIiabox will charge you for every *** package sent from them with price starting at 41- 110 USD ( that was almost price i paid to get one of boxes delivered to my country in central Europe) and that return was only within USA. I started to feel this is tad unfair so tried to find out options straight from UPS and I was shocked their prices are 3 x lower and does not offer any Saver or Priority ( what is the cheapest option of Viabox THEY said).. please be careful and do not feed those thieves.

View full review
Pros:
  • Repacking for free
  • No fees
  • Pics of content for free
Cons:
  • Slow responses from customer service
  • Not even logical costs
  • Shipping cost
Reason of review:
Pricing issue
Anonymous
map-marker Utrecht, Utrecht

9 month old insurance claim

I have been waiting for 9 months on an insurance claim , the guitars arrived with what appeared to be a forklift hole in it, I sent pic's etc. and they claim they are waiting on their claim. I also paid viabox insurance (extra insurance viabox offer at a price) and have asked many times what that viabox insurance covers with no reply at all to the question in many mails. 9 months later and endless amount of e-mail still nothing. I would advise you to stay away from this company, they are extremely poor in resolving customer issues.
View full review
Reason of review:
Poor customer service
Taia Jxh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tel Aviv, Tel Aviv

The worst experience I've ever had. Stay away

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I used Viabox shipment calculator using data from Amazon regarding the product I wanted, Epson Home Cinema 2040 (14.6 x 14.3 x 7.2 inches, 9 pounds to Israel, TNT Economy 3-5 business days) and found that it should cost me about $100 (11 pounds billable weight). I ordered Epson Home Cinema 2040 from Amazon. It was received at Viabox ware house after 3 days. Amazon records show it was signed by WERTZWERTZ - which doesn't sound like a human being, more like gibberish. It took 2.5 days for the package to show in Viabox site. By this time I was very worried and thought maybe the package was somehow delivered to the wrong place. Note that I also used some other similar service (Buy2Usa). It took them less than an hour to update package arrival in their records. After package arrived I needed to pay for it $147.72 USD about %50 more than the info Viabox provided (18 billable pounds, to Israel, TNT Economy 3-5 Business days). I didn't understand where the 7 extra pounds came from and I couldn't see any option to repackage (which Viabox claimed is free), so I bit the bullet and ordered. Next day Viabox site claimed package was dispatched (still does - it says "dispatched: 2015-10-31"), but the tracking number was not functioning (TNT site did not recognize the tracking number) and then Viabox site went down for about a week. In this time it was impossible to get information. Then when Viabox site came back up, tracking number was still not functioning. It took 4 more days until tracking number was functioning. Then it said in TNT site Viabox actually dispatched the item on November 9th - 12 days after item was received at Viabox warehouse. All this time, I did not get any new information from Viabox support. All of this I learned by myself using info from Viabox site. And then I learned another piece of information: TNT estimate arrival date is November 24th - which is 12 business days and not 3 - 5 which I paid for 50% more than I expected, using Viabox shipping calculator. Viabox representative said they are sorry, mentioned they were hacked, and took no other action. Viabox were very unresponsive, every piece of information gleaned from their site was initially incorrect and took long days to even appear. Do youself a favor, and pick one of their competitors
View full review
Cons:
  • Unexpected pricing
  • Slow delivery
  • Customer service
Reason of review:
Order processing issue, Problem with delivery, Not as described, Pricing issue, Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Winter Park, Florida

VIABOX IS A SCAM DO NOT USE DO NOT USE

Sometime ago, i received some item using my viabox address, funny enough, they put a 14$ price tag on the page so as to deceive people. Image Viabox telling me to pay a shipping rate that is more expensive than the Item itself.

That not all, i contacted their Customer support to allow me use USPS which happens to be the best mail and prestigous courier. Guess what they say USPS do not ship to my destination despite the fact that i still got some item shipped to me through USPS 3 days earlier.

i guess i have to forgo the item with them. PLEASE DO NOT USE Viabox.

View full review
Reason of review:
Not as described/ advertised
Jwan Egm
map-marker Mississauga, Ontario

Thanks Viabox for the lesson learned!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've been used on line services for more than 10 years and never had any problems with any web based businesses. Viabox is the first one.

Thank you guys form VIABOX. It costed me money but it worth.

Now I will be never using any of them before precise due diligence.

- call to phones to make sure somebody answering

- check google map for physical address

- check "whois look up" for web site information

- read reviews in independent web sites

- even contact Internal Revenue Service or FBI for illegal activities

Good luck to anybody who will try to use your service.

View full review
Cons:
  • Viabox
Reason of review:
Most of them

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Riyadh, Ar Riyad

Stay away, too expensive

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I used their service to buy a few gadgets and a small TUMI Bag.

Since they do not charge for opening an account, have no membership fees whatsoever, and are based in a tax free state, i thought i would use them cause i was saving around 90 dollars of Tax versus other companies that were based in states that charge amazon a sales tax.

Bottom line of my experience:

- They shipped with TNT, the cheapest and slowest shipper.

- They charged me for around 100% more than the other shippers. To give you an idea, according to them, my dimension weight for the bag was 30 pounds. Bare in mind that different companies calculate the dimension weights differently. They all multiple the depth by the height and the width, then they take the output and divide it by a certain number. Look like this number is very high with these guys.

When you compare this to others, it is around 3 times the weight i got with others.

I ended up paying much more for shipping than i would have paid for tax.

bottom line is stay away from them.

View full review
Loss:
$100
Cons:
  • Slow shipping
  • Unreasonable dimensional weight
  • High pricing
Reason of review:
Pricing issue

Preferred solution: Price reduction

Ayra Zvh
map-marker Kuala Lumpur, Kuala Lumpur

Viabox Delivery Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Pls to mew comers!!! Never use via box service!! Very bad !! I had bad experience dealjng with them! My parcel supposed to reach within 5 days but takes 3 weeks!! Iv paid for triple compared to my previous forwarding company! A part from that i have to pay extra before receive the parcel . I have to pay for inhouse custom. Via box really sucks!!!
View full review
Reason of review:
Order processing issue
Anonymous
map-marker South Wimbledon, England

Viabox Account Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Viabox is terrible. After opening an account then they disabled my login despite having a bunch of my stuff and now i can't get it from them
View full review
Reason of review:
Poor customer service
Resolved
Caysen Mki

Resolved: I wish I had found this page before my terrible experience.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

So basically, they OPENED the package. Jason Statham's #1 rule as the Transporter was, "Never open the package." THEY OPENED IT!

I was as shocked as if a server brought me a plate of mash potatoes, and right when she was to put it down in front of me... err... right AFTER... she stuck her finger in it and licked it off.

I would have been less surprised if that happened than Viabox opening my package, simply because I was using a remailer from within the United States.

In fact, from this page it seems clear that domestic market is not what they want. International markets, only. So they wouldn't ship it after opening it, and then they wanted to ship it back to the vendor. Long story (and about 11 emails) short, although I am getting a refund, the packages were actually discarded (about $50 worth), because they wanted to charge me the Fedex rate to ship it BACK to the vendors, who I remind you ... do not want the package.

I wanted the package. That's why I asked Viabox to ship it to me. So really their business is, "Send us stuff you want and we'll open it, ask nosy questions before shipping it back to your vendor. That'll be about 11 emails and $70, please."

Really the worst business experiences I've had so far in 2015.

View full review
Reason of review:
Order processing issue
2 comments
Guest

What shud I do now? I am in this situation whereby I request Viabox to send my item to Vpost which is abt 12km apart and they refused. They told me the only way is for them to send it back to seller

Guest

They likely target international customers because they make money from the shipments and with international ones they can easily earn $50-$100 per package. Shipping locally won't be very profitable for them, so they open the boxes and have you request to repack them so they can charge a profitable rate for shipment. They are indeed difficult to deal with, but would get things done once you learn how to deal with them and ignore the unfair over charges.

View more comments (1)
Anonymous
map-marker Manassas, Virginia

SCAM!!!

Viabox, Viaddress out of Indiana and Simple Shipments in Delaware are all the same company and are a fraud. According to the business license departments in each of the county their offices or warehouses in they do not have a business license. In fact we contacted Brandy Wine Real estate in Delaware who own the Wilmington building listed by Simple Shipments as their office. Brandy Wine confirms they have never leased space from them in that building. Unfortunately its not just users who get scammed. Its also work from home employees to. Theives we never got paid the $3800 dollars
View full review
Loss:
$3800
Reason of review:
Scam

Preferred solution: shut them down report to Federal fraud department

1 comment
Guest

It looks like you got scammed by a PHISHING website called http://www.simpleshipments.com that's clearly impersonating https://www.viabox.com

Viabox is located and registered in the state of Indiana, while the scam phishing site of SimpleShipments.com is located in Delaware.

Anonymous
map-marker Toronto, Ontario

A shipping company that FedEx won't work with

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tried to get ViaBox to forward an item to my home in Canada... Here's the reply I got: Just wanted to let you know that FedEx is not accepting your package under SHPxxxxxxxxxxxxxxx. The shipping carrier is not willing to accept your commodities and will be stopped in your destination country's Customs Office so we are obliged to ship your items with other carriers. We are working with FedEx to resolve this issue but since it will take us longer than expected we would like to ship your items via TNT, DHL or USPS. FedEx Priority shipping from all other US sources has no problem shipping to Canadian addresses. My guess is that VB is asking me to switch couriers who: 1. all charge more than FedEx, and 2. tag on huge customs brokerage fees further inflating my shipping costs What kind of freight forwarding company doesn't work with FedEx?
View full review
Loss:
$50
Cons:
  • Customer service
  • Communication
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Belgrade, Central Serbia

Viabox scam DO NOT USE VIABOX

I tried to forward a video capure card from the US I baught on Ebay of 5 ounces in weight

and the only option was Fedex to Serbia

I asked them

Why do I have only Fedex as an option Which costs $160 to deliver to me in Serbia? Other reshipping companies have way less expensive shipping carrier options.

they sent me an email

We are sorry but we can only send manual quotes and invoices to your country with shipments via Aramex, TNT and DHL at this time.

To ship VIA143378**** shipping costs is below. Kindly advise which shipping method suits and update your order category and type so we can send you an invoice. Thank you

Aramex (3-7 business days) - $29.88

TNT Economy (3 to 5 business days) - $69.42

TNT Express (2 to 4 business days) - $114.64

DHL Express (2-3 business days) - $114.87

thank god I payed only about $5 for the card with shipping to Viabox.

DO NOT USE VIABOX

View full review
Loss:
$5
Reason of review:
Pricing issue
1 comment
Guest

Viabox is terrible. I paid 70 $ for shipmment of 50$ valued small pack.

And they send it via TNT shipment by road transport syetm.

As FOB. Becasue of this *** trasportaiojnsyrtm the goods in custom and I should act as importer trader for 50$

Very bad service...