SULEMANA Y

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Requesting to get me more affordable shipping quotes

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Requesting to provide me more affordable shipping options most especially with usps. Im just a student and I dont have much money to pay for that shipping quotes youre giving me and besides why is bitcoin the only payment option on my account?
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User's recommendation: They’re a fraud. They charged an item which weighs 0.9lbs 258 usd and showed billable amount as 3pounds

Karen C Nja
map-marker New York, New York

I got I refund that I don't understand

I have bought some vitamins and I didnt refer a refund but I seen a refund I need vitamins how to refund I dont understand how that happened
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Preferred solution: I need to speak to someone

SharrvinRaj B

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Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Retrun of item

Dear viabox team I have purchased an item from amazon on May which has arrived at your warehouse later. I have later canceled the order with amazon . Regrettably the item sent to your warehouse has to be returned to amazon so my refund for the order can be processed. Please return the item to amazon . Do contact me with any further procedures that need be done for the return of the item to be done . Thank and kindly get back to me as soon as possible.
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Steven G Hqr

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Verified Reviewer
| map-marker Ottawa, Ontario

Confirmation

Bought a product through eureka choice . They sent me no confirmation of sale nor tracking information but charged my credit card. The bank gave me this number. So whatever name your going by I will be disputing this transaction if I don't hear from you. You are a bunch of thieves! I hope Karma visits you on a personal level.
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Loss:
$90

Preferred solution: Full refund

Resolved
Faisal S Yvs

Resolved: Bad Customer Service

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Viabox - Bad Customer Service
Updated by user Feb 15, 2021

I had to wait till they proceed with my request. Still, they are the worst customer service I have ever had. I will never go back to them or recommend this awful experience..

Original review Jan 16, 2021
The worst customer service I have ever had. Still waiting for their support for five days!! I think they are not paying well for their support agent. Shipping charging is overpriced. All that I want now is to get my stuff and run away.
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Preferred solution: Deliver product or service ordered

Layden Bxw

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Verified Reviewer
| map-marker Montreal, Quebec

My package delivery is not shipped out

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Phone call not answer. At first, seem like a legit phone number with automated voice telling you to press this number for this specific service. One you press a digit to be redirected to your specific need. It will let you on hold for about 1 min or less and hung up stating no one is answering. Unprofessional of them
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Atia A

My package delivery

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17 days passed and I didnt receive my package. I paid for 4-8 days shipping. Until now they dont know where is my package, no track number, nothing. #viabox
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Preferred solution: Deliver product or service ordered

User's recommendation: This is my experience with viabox, no guaranteed time, no Compensation.

Kristi N Kfy

Huge scam!

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Had a package shipped through Viabox and they had it misplaced and then returned to them. I was at no point informed that they had received it and had paid an extremely expensive customs fee of $90 to get it over the border to me. Will tell them to keep the package as this is far more hassle then it is worth! No reply from customer service and when I opened a PayPal dispute I was finally sent a message saying I need a Notarized form to resend it and all fees must be paid with bitcoin! Account was frozen till I canceled dispute and now no one answers my emails or calls!
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Loss:
$200
Cons:
  • Unexpected pricing
  • No response
  • Slow response

Preferred solution: Deliver product or service ordered

User's recommendation: Never use it!!

Anonymous

I can’t get any good service for me trying to return an item

Viabox - I can’t get any good service for me trying to return an item
I try to call the phone number given and nothing never happens this is horrible service and I might just have to call the Better Business Bureau
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Loss:
$159
Pros:
  • No one to talk too

Preferred solution: Full refund

User's recommendation: Don’t deal with you guys

Anonymous
map-marker Los Angeles, California

Still have not been able to get in touch with this company

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Have not received order ordered June 6
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User's recommendation: Do not use Pinkyminnie

Leo E Zvk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Appalling Expensive not Tranparent

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terrible viabox wasted my time - in the end was 2-3 x more expensive than quoted and i even had to discard my purchase as even domestic delivery in US was the cost of the vitamin bottle - why would i pay 40-70 USD to ship a bottle that is worth 23? - better going elsewhere
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Loss:
$23

Preferred solution: Apology

User's recommendation: Go Elsewhere save your time

Rosemary s Kcw

My Goods not yet delivered

My goods with tracking number 1Z10Y108679****809 was shipped from your warehouse since on the 13 of May to Nigeria through UPS and till date i have not received the package in Port Harcourt Nigeria.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Smyrna, Georgia

Did not recieve package and unable to track

Ordered a item from Pinkyminnie.com. My order number was 1392. tracking number YT201262****084186.. PACKAGE STATES UNABLE TO LOCATE ORDER. The shipping address is P.O. Box 300 pamplico, south Carolina 29583. Scott king. Please attempt to locate package asap. thank you for your time.
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Shacarra W

You guys have horrible customer service

I keep calling and cant get no one to talk to Im gonna report you guys to the police if I dont speak to someone today about my other
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Loss:
$159
Pros:
  • No one to talk too

Preferred solution: Let the company propose a solution

Ali A Elj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Legal action will be taken.

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Updated by user Feb 11, 2020

Anyone who wants to contribute get in touch with me. Will ease the discovery process.

Original review Feb 11, 2020
This company behaves in a manner that they can get away with anything since all of their clients are based abroad and act as if they are invincible. From ridiculous shipping rates to downright childish customer support. As they still continue to behave in this manner, they would be surprised to find out that one of their clients is a lawyer. I will not allow them to cheat, steal and provide incredibly vague TOS simply because their customers are abroad I will keep you posted on the legal proceedings as I conclude on the discovery process
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Preferred solution: Department of Justice

Anonymous
map-marker Norfolk, Virginia

My package delivery

Molofa. Com referred me to this web site to check my package and i haven't received it
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About

Summary

Viabox is a big company that specializes in providing shipment and delivery services. The company is based in Elkhart, IN and operates worldwide. Viabox delivers a large number of various products such as electronics and computers, clothing and apparel, books, office supplies etc. Nowadays the company has more than 1 million regular clients and provides its services in more than 220 countries. The company works with numerous online stores such as Ebay, Amazon, Kohl’s, Best Buy and Walmart. Viabox accepts Master Card, VISA, American Express and Pay Pal payments.

Viabox reviews and complaints

Viabox is ranked 182 out of 1169 in Transportation and Logistics category

Area Served

USA

Payment Methods

PayPal

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